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Spa Policies

As an FYI: Karma Day Spa & Salon is a BY APPT ONLY salon and is comprised of Independent Contractors. Every Practitioner is a Self-Employed service provider who leases a station within the establishment and are NOT employees.

Please arrive on time for all services. Reservations can be made by phone at 503.359.4555 (we cannot accommodate walk-ins). All of our services require a valid credit card or gift certificate number at the time of booking to reserve your requested appointment time.

Our General “Business Days” Working Hours are Monday-Friday 10-6, Saturday 10-2. Since we are all Independent Self-Employed Contractors, we work different days and hours within these “general working hours”. If you need to get a hold of us, please call the salon at 503.359.4555 and leave
a detailed voicemail with your wants/needs and contact information. We TRY to get to them throughout the day between clients (as we do not have a receptionist). If you are calling after hours, your call will not be answered until the following business day (keep that in mind for any cancellation/rescheduling requests, as it may not fall into our 3 business days policy). If you have your practitioners personal cell phone #, please be respectful of our “off hours”. If you text or call after hours, it is likely that we will not respond until our next scheduled business day. As you do, we have a life outside of work and would greatly appreciate the courtesy of having our family/personal time respected.



We understand that unforeseen circumstances may arise, leading to the need to cancel or reschedule appointments.

We kindly request a minimum of 72 hours (3 business days) notice for any cancellations or rescheduling of appointments. (Our General “Business Days” Working Hours are Monday-Friday 10-6, Saturday 10-2).


Last-minute cancellations pose a significant financial burden on our business, as it hinders our ability to try and fill the vacant appointment slot with another client.


Cancellations made less than 72 hours prior to the scheduled appointment will be subject to a 50% cancellation fee (for the charge of the service you were scheduled for).

Missed appointments with no courtesy call are subject to a charge in the full amount of the service. Not allowing for proper notification of changes or cancellation of your reservation time does not allow us sufficient time to replace the appointment.


We all need a break! And this space is designed to deliver just that. Please keep voices and cellphones at a minimum. Due to all the chemicals and tools in a salon environment, we ask that unless children are receiving services, you kindly leave them at home. Thank You!

Are valid for a specified dollar amount and good for 1 year from the date of purchase.
They are not redeemable for cash. Karma Day Spa & Salon is not responsible for lost or stolen gift certificates. Prices are subject to change without notice.

We’re often asked about gratuities. Quality service is customarily acknowledged by a gratuity
(customarily 10-20%) that may be added at the time of checkout.
Note that gratuities are not added to services, spa packages or parties.


Returns for Services: Karma Day Spa & Salon does not issue refunds on salon or spa services. Should you have any questions or concerns or are not satisfied with the work performed, please contact your service provider directly within 7 DAYS so they may address these concerns in a timely fashion.
They will make every effort to remedy the situation.

Returns for Products: All sales are final. We are a small business and don’t have the buying power of large retailers who can afford to absorb the costs of “returns”. We buy our products from salon distributors who do not allow returns unless a product/bottle is damaged. We cannot return products after they have been open or used. We are very sorry if this causes any inconvenience.